We only entertain the replacement requests, return, or refund if the request is raised within 5 calendar days of receiving the product. In other words, we SHALL NOT entertain any replacement requests, return or refund after 5 calendar days from the date of delivery of the product.
Before making any request for replacement or return, kindly note that we shall process the request for replacement or return only under the following circumstances:
- If the supplied product has a manufacturing defect.
- The product supplied is different from the product ordered.
- The product supplied must not have been used or worn out.
- The customer must return it in the same original packing in which it was received. Needless to mention that the original packing must not have been broken or soiled.
- The customer must supply proof of purchase or receipt of the product.
- Products under warranty (if eligible).
Nevertheless, the customers shall not be eligible for return or replacement/exchange under the following circumstances:
- Items that are specified as “non-refundable” will not be returned/refunded at any cost.
- The product must be non-consumable, i.e., any item which is consumable like incense sticks, etc. can neither be replaced nor returned/exchanged under any circumstance,
- Bulky items like statues, paintings, temple or pooja mandir,
- Customization or customized pooja boxes and items.
Process of Returns and Refunds:
- When requesting a return, the customer shall share a receipt or proof of purchase along with the product’s image (in case of a broken or different product received).
- Only the amount equivalent to the value of the product returned shall be refunded and not the entire value of the purchase. E.g., Mr. A purchased 2 pieces of commodity ‘P’ worth Rs. 100/- each and 1 piece of commodity ‘R’ worth Rs. 200/-. Additional Delivery Charges and Tax paid by Mr. A is Rs.100/-. Therefore the total invoiced value shall be Rs.100 + Rs.100 (for ‘P’) + Rs.200 (For ‘R’) + Rs.100 (Delivery charges) = Rs.500/. Now Mr. A wants to return 1 piece of commodity ‘P.’ So Mr. A shall be eligible for a refund of only Rs.100/- only.
- The customer shall bear transportation costs for return.
- The customer shall pack the product with due care. If the product received at the vendor’s premises is damaged or worn out, the customer shall not be eligible for a refund.
- Once the returned item is received and inspected, we shall notify the customer through email that we have received your returned item(s). We shall also notify you of the approval or rejection of your return or replacement or refund through email.
- In case of electronic payment through any mode, once your returned request is approved, we shall process the refund electronically. A credit will automatically be applied to your method of payment within 7-21 business days (check with your bank).
- In case of the CoD mode of payment, we shall issue you store credit for the amount redeemed while shopping at our website.
- To summarize the process of refunds, firstly, upon receiving the product for return, within 7 business days, we shall inform the customer regarding acceptance or denial of the refund request. Once the request has been approved, the refund process shall be initiated and completed within 15 days. In simple words, the entire refund process shall complete within 21 days from the date of receiving the product at the premises of The Gold Art India.
- Please Note Refund will only be generated if the returned or replaced product is not in stock.
- For any query or delay in the refund process, don’t hesitate to contact us at + 91 9769721107
Exchanges:
- The Gold Art India shall replace/exchange the products only if the product received has a manufacturing defect. The products shall not be replaced or exchanged for any other reasons as specified. If the customer is desirous of getting his product exchanged, he shall contact us at 0+ 91 9769721107
- The Gold Art India shall entertain the requests for exchange only if the same has been raised within five working days from the date of delivery of the product.
- When requesting an exchange, the customer shall share a receipt or proof of purchase along with the product’s image (in case of a broken or different product received).
- Only the particular product with manufacturing defects shall be exchanged and not the entire lot.
- The customer shall bear transportation costs for sending the product to the office of the vendor.
- The customer shall pack the product with due care. If the product received at the vendor’s premises is damaged or worn out, the customer shall not be eligible for exchange.
- Once the returned item is received and inspected, we shall send you an email to notify you that we have received your item(s). We shall also notify you of the approval or rejection of your exchange request through email.
- To summarize the exchange process, firstly, upon receiving the item for exchange, we shall inform the customer regarding acceptance or denial of the exchange request within seven business days. Once the request has been approved, the exchange process shall be initiated and completed within 15 days. In simple words, the entire process shall complete within 21 days from the date of receiving the product at the premises of The Gold Art India.
- For any query or delay in the process, don’t hesitate to contact us.